We want you to feel confident booking a month of practice. This policy explains when a booking can be cancelled and how refunds work.
Cancel up to 48 hours before your first scheduled session for a full refund of the amount paid, less any payment gateway charges that are not returned to us.
Memberships are monthly and are not refunded once the month has begun, except where classes are cancelled by us or where the law requires. If you cannot continue for medical reasons, write to us and we will offer a credit toward a future month on a case-by-case basis.
If Romeo has to cancel a session, it is marked on your calendar and you are notified. Where two or more sessions in a month are cancelled by us, the difference is credited to your next membership or refunded on request.
Sessions you miss are not refunded or carried over. You can request to move to another session of your plan from your dashboard with a day's notice.
Approved refunds are returned to the original payment method through Razorpay, normally within 5 to 7 working days of approval, depending on your bank. You will receive a confirmation when the refund is initiated.
Message us on WhatsApp or email us at the address in the footer with your booking reference. Requests are handled within two working days.